Contact

We'd love to hear from you.

Whether you've got a question about a product, need help with an order, or just want to say hello — our UK-based team is here for you.

hello@pawloft.co.uk

We reply to every email within 24 hours, Monday to Friday, 9am–5pm GMT.

Where's my order? — Check your email for a tracking link from Royal Mail or DPD. If you can't find it, email us with your order number.
Can I change or cancel my order? — Email us within 2 hours of placing your order and we'll sort it.
Do you ship outside the UK? — Not yet, but we're working on it.
How do returns work? — See our Shipping & Returns page for full details.

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