Refund policy
Shipping Policy
Last updated: May 2026
Free UK delivery
All orders over £40 qualify for free standard delivery to mainland United Kingdom. Orders under £40 are charged a flat rate of £3.99.
Processing time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a tracking notification email once your order has shipped.
Estimated delivery times
- Standard delivery — 8 to 15 business days
- Highlands, Northern Ireland and offshore islands — may take an additional 2–3 business days
Delivery times are estimates and are not guaranteed. Occasional delays may occur due to high demand, customs processing, or circumstances beyond our control. We will notify you promptly if a significant delay is expected.
Order tracking
Once your order has been dispatched, you will receive an email with a tracking number and link. You can use this to check the status of your delivery at any time.
Delivery issues
If your order has not arrived within 20 business days, please contact us at hello@pawloft.co.uk with your order number. We will investigate and, if necessary, arrange a replacement or full refund.
Incorrect address
Please ensure your shipping address is correct before placing your order. Pawloft is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@pawloft.co.uk and we will do our best to update the address before dispatch.
International shipping
At this time, Pawloft only delivers to addresses within the United Kingdom. We are working on expanding to additional countries in the future.
Contact us
If you have any questions about shipping, please contact us at hello@pawloft.co.uk. We reply to every email within 24 hours, Monday to Friday.